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Returns
Do you accept product returns?
Yes, at eCrosses.com we want you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you. If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a replacement or a refund within 30 days of the receipt of your order.
How do I return a product?
To return your product for a refund, replacement or exchange, just contact our Customer Service Department by email or phone 888-860-3188 to receive a Return Authorization Number which will be assigned to track your request. All returns must have this number assigned so we can advise you where to return your item as some items ship from different locations.
If your product or shipping packaging is damaged, please do not discard it until you have received a Return Authorization Number or instructions on how to handle your return. If you discard either of these we will be unable to process your request.
After receiving your Return Authorization Number, carefully pack and send the package to the return street address:
eCrosses.com
Attn: Returns
14275 Midway Rd, Suite 220
Addison, Tx 75001
Please prominently include your Return Authorization Number on the shipping label or front of the package. We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.
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